Quadient AP Automation FAQs

Q: How long does Quadient AP powered by Beanworks store my data?
A: We store data for in accordance with your local data compliance laws.

Q: I’m a multi-entity organisation, can I still use Quadient AP?
A: Yes, whether you have one or one hundred. Quadient AP allows you to manage AP for all entities on one screen.

Q: Does Quadient AP auto-capture invoice data?
A: Yes, Quadient AP automatically captures your invoice data with superior accuracy due to human verification.

Q: What is Quadient AP’s data capture accuracy rate?
A: We capture invoice data with 99% accuracy.

Q: What countries are payments supported by Beanworks?
A: Quadient AP has payment partners in the United Kingdom, Canada and the USA and is currently expanding into more countries.

Q: Can I process payments within my Beanworks account?
A: Yes, Quadient AP supports all forms of payments such as cheques, BACS, virtual credit cards and wires.

Q: What’s the typical time frame to implement Quadient AP?
A: Typical setup time for new Quadient AP customers is 4-8 hours.
1-2 hours for the integration
1-2 hours of high-level training
1-2 hours setting up your workflows
1-2 hours of deep-dive training

Additional support is available through your Customer Success Manager.

Q: What level of customer support can I expect from Quadient AP?
A: We pride ourselves on making sure our customers are supported in a way that suits their needs. We offer support by phone, email, as well as in-app chat so you can get the assistance you need when and how you choose.

Q: Does Quadient AP support credit memos?
A: Yes, you can manage credit memos from within your Quadient AP account.